Simply place all items into the prepaid envelope included with your tote and drop it in the nearest blue USPS mailbox or other USPS location.
As soon as we receive the first return scan from USPS, we’ll style your next tote. Once it’s ready to view, you’ll get a new customization notification via email and/or text.
Note: It can take USPS 24-48 hours to update return scans. If you do not receive a notification to customize your next tote within 48 hours, contact us immediately so we can make sure that we are getting your next tote out to you as soon as possible!