My tote never arrived, what do I do? Elizabeth Updated September 07, 2017 01:22 Follow Oh no! Contact us ASAP so we can investigate what happened. We'll also set you up with a new tote immediately and try to make up for any lost time. Related articles How do I track my tote? Is expedited shipping available? How long does it take between totes? How do I reschedule a delivery with USPS? How can I change my subscription plan? Comments 0 comments Article is closed for comments.