My tote never arrived, what do I do? Zib Arnold Updated February 04, 2018 23:45 Follow Oh no! Contact us ASAP so we can investigate what happened. We'll also set you up with a new tote immediately and try to make up for any lost time. Related articles How do I track my tote? Is expedited shipping available? How do I cancel my subscription? How can I reprint my return label? How does purchasing work? Comments 0 comments Article is closed for comments.